Privacy Policy

1. Scope

This Privacy Policy applies to all individuals who interact with Voxoura, including but not limited to:

• Learners (both adults and minors under supervision)
• Experts and trainers
• Site visitors, business partners, service providers, and any third parties engaged by Voxoura

2. Information We Collect (Not Limited To)

We collect a wide range of information to operate and improve Voxoura:

• Personal Information: Full name, email, phone number, age or date of birth, gender, country, language preferences.
• Account and Usage Data: User role, course enrollments, progress, completion, ratings, feedback, attendance logs, certificates.
• Device and Technical Data: IP address, device identifiers, browser type and version, operating system, login times and locations.
• Behavioral and Interaction Data: Clicks, navigation paths, time spent, engagement levels, drop-off points, interests inferred from usage.
• Content and Media: Uploaded files, chat or messaging logs, event and course recordings (audio/video).
• Communication Data: Emails, support tickets, surveys, feedback forms.
• Payment and Transaction Records: Amounts paid, invoices, order IDs (excluding raw card data).
• Marketing and Email Engagement: Email open rates, click-throughs, subscription preferences.

This list is illustrative and not exhaustive, allowing Voxoura to adapt data collection as technology and services evolve.

3. Children's Data

• Voxoura permits users aged 10–17 only under parental or guardian supervision.
• Voxoura does not knowingly collect data from unsupervised minors.
• The supervising adult is legally responsible for the minor's platform use and data.

4. Payment Data

• Payments are processed by secure, encrypted third-party gateways.
• Voxoura stores only necessary metadata for compliance and support.

5. Analytics and Data Sharing with Experts

• Voxoura analyzes course and learner data to enhance educational quality and expert performance.
• Experts may receive analytics reports containing aggregated and individual demographic and behavioral data, including learner emails when essential for follow-up.
• Learners cannot opt out of this data sharing as it is a fundamental condition for participation.

6. Artificial Intelligence and Marketing

• Voxoura uses anonymized or de-identified data for AI training, personalization, and marketing campaigns.
• Voxoura does not sell personal data to third parties.

7. Expert Data Disclosure

• Expert ratings and reviews may be publicly displayed.
• Sensitive expert data including earnings is kept confidential and accessible only through secure dashboards.

8. User Rights

• Users may request access to their personal data by contacting events@voxoura.com.
• Users may correct or update their data directly through their personal dashboard.
• Deletion, objection, and data portability rights are not currently available due to essential platform operational requirements.
• Voxoura retains the right to maintain necessary data to ensure system integrity, analytics accuracy, and compliance with legal obligations.

9. Security Measures

• Voxoura implements industry-standard security measures including end-to-end encryption, role-based access control, regular audits, and secure infrastructure to protect data integrity and confidentiality.

10. Cookies and Tracking

• Cookies are used to maintain sessions, analyze usage, improve performance, and support marketing efforts.
• Users may opt out of marketing cookies but session and performance cookies are essential.

11. International Data Transfers

• Data may be stored and processed internationally in jurisdictions with appropriate legal safeguards.

12. Policy Updates

• Voxoura may update this Privacy Policy. Significant changes will be notified via platform messages or email. Continued use constitutes acceptance.

13. Transparency and Data Usage Consent

• By using Voxoura, you explicitly consent to Voxoura collecting, processing, and using your data for essential platform functions—including but not limited to AI training, analytics, personalization, performance monitoring, expert evaluation, and marketing campaigns. This data usage is mandatory and cannot be opted out of.
• Further, Voxoura may share expert profiles (including name, biography, public ratings, training categories, and past session information) with trusted business partners or service providers to facilitate collaboration, co-branding, and training opportunities.