Mohmmed Issa
Career Coaching
About Mohmmed Issa
I’m a career coach focused on your growth. I provide training in Customer Service, Communication Skills, De-escalating Complaints, Business Writing, Six Sigma (White & Yellow Belts), Conflict Resolution, Emotional Intelligence, and more — all tailored to your role and career development, helping you build the skills you need to succeed.
Field of expertise
Professional Experience
Career Coach
Entrepreneur
I deliver training in Customer Service, Communication Skills, and Business Writing, guiding professionals in de-escalating complaints and resolving conflicts. I support growth through emotional intelligence and interpersonal skills coaching, provide Six Sigma White and Yellow Belt training for process improvement, and tailor coaching programs to enhance career development and meet role-specific needs.
Data Associate | Automated Speech Recognition/Artificial General Intelligence
Amazon
At Amazon, I acted as the primary liaison across multiple workflows, streamlining communication and supporting efficient operations. I assisted leadership in candidate interviews and evaluations, led onboarding and orientation of new hires, and conducted training to enhance transcription accuracy. I oversaw dataset annotation for machine learning, ensured precise data labeling, performed quality assurance, supported process improvements, and provided ongoing coaching to align the team with updated procedures.
Subject Matter Expert
Amazon
At Amazon MENA, I served as a Subject Matter Expert in both Logistics and Customer Service Operations, delivering top-ranking performance on dual-language channels and ensuring exceptional customer experiences. I optimized delivery routes, coordinated with warehouse and third-party partners, and resolved escalated issues to enhance operational efficiency. I developed and led training programs, mentored new team members, conducted quality audits, and monitored performance metrics, ensuring compliance with standards and driving continuous improvement across logistics and customer service operations.
Credit/Security Documentation Operations Officer
National Bank of Abu Dhabi (AKA First Abu Dhabi Bank-FAB)
Gained comprehensive expertise in wholesale banking products and processes, ensuring operational efficiency and compliance with internal policies and documentation standards. Managed fixed deposits, executed timely follow-ups, and adjusted interest rates to maintain financial stability. Led facility renewals, prepared accurate reports on major group accounts, and evaluated financial statements and management accounts to provide precise assessments.